1. Scope
RemoteGPU provides cloud services, not physical goods. This policy applies to usage-based charges, prepaid credit top-ups, promotional credits, billing corrections, and payment disputes unless a separate written agreement, order form, or applicable law requires otherwise.
2. No Physical Returns
RemoteGPU does not ship physical products. There are no product returns, exchanges, shipping refunds, or return labels for RemoteGPU cloud services.
3. Usage-Based Charges
Charges deducted from your RemoteGPU wallet for compute, GPUs, hosted applications, storage, networking, inference, support where offered, and other services are non-refundable once the applicable resources have been provisioned, consumed, or made available, except where applicable law or a separate written agreement requires otherwise.
You are responsible for stopping, deleting, or releasing resources when you no longer want to incur usage charges.
Service interruptions, downtime, performance issues, capacity limits, or similar service conditions do not create a right to a refund, service credit, or other remedy unless applicable law or a separate written agreement requires otherwise.
4. Prepaid Credits, Promotional Credits, And Trials
Prepaid wallet top-ups are non-refundable, non-transferable, and not redeemable for cash, except where applicable law or a separate written agreement requires otherwise.
Promotional credits, coupons, grants, and trials are non-refundable, non-transferable, and not redeemable for cash. They may expire or be limited to specific services according to the terms provided with them.
5. Billing Errors, Duplicate Charges, And Unauthorized Payments
If you believe a charge is a billing error, duplicate charge, unauthorized payment, incorrect usage record, or other payment issue, contact RemoteGPU within 30 days after the charge, invoice, or usage record first becomes available.
Unauthorized access to or use of a RemoteGPU account, organization, API key, credential, or device does not by itself make the resulting service usage or wallet deductions an unauthorized payment. Except where the unauthorized access resulted from RemoteGPU's breach of its obligations or where applicable law requires otherwise, charges for services provisioned, consumed, or made available through a compromised account, and the related wallet deductions, are non-refundable. Claims involving an unauthorized charge to a payment method will be investigated separately and remain subject to applicable law and payment network rules.
RemoteGPU will investigate reported billing errors, duplicate charges, unauthorized payments, and incorrect usage records. If RemoteGPU confirms an error, it may correct the usage record or wallet balance, issue an account credit, or, where appropriate or required by applicable law, refund the affected payment amount to the original payment method.
A billing correction or legally required refund does not create a general right to refunds for wallet top-ups or consumed services.
6. How To Report A Billing Issue
Include your account email, payment or usage identifier, disputed amount, and an explanation of the issue. RemoteGPU may request additional information before completing its review.
This review process is limited to billing errors, duplicate charges, unauthorized payments, incorrect usage records, and remedies required by applicable law or a written agreement. It is not a general refund request process.
7. Chargebacks And Disputes
Contacting RemoteGPU support first helps resolve billing questions faster and does not limit rights that cannot be waived under applicable law. If you initiate a chargeback or payment dispute, RemoteGPU may provide usage records, invoices, account records, and other relevant information to the payment processor.
RemoteGPU may suspend or restrict services if a payment dispute, unpaid balance, security risk, or account integrity issue affects the account.
8. Changes To This Policy
RemoteGPU may update this Refund Policy from time to time. When changes are made, RemoteGPU will update the last updated date above. Continued use of RemoteGPU after changes become effective means you accept the updated policy.